Keep getting error when trying to uninstall HP software for Scanjet 7000.

[Darkmajinn]

Whenever I try to uninstall the Scanjet applicatoin from programs it errors out saying there was a problem with the original package installer . . . I followed all the steps on the troubleshooting application and nothing worked. What I really need is an aggressive uninstaller package that will remove that application from the system and the registry. 

Any ideas?

[Dragon-Fur · Accepted solution]

@Darkmajinn 

Microsoft provides a program / procedure for removing stubborn software.

It may work on the older Windows 7 platform.

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

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[Darkmajinn]

I Will be giving this a try this afternoon. Thank you, and fingers crossed.

[Dragon-Fur]

@Darkmajinn 

You are welcome.

I am not sure about "scanjet" software and how it might differ from other printer software.  In particular, I have not seen Windows 7 in a while.

The general procedure:

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

Other places to check for "lurking" bits might include the following:

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Good Luck.

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[Darkmajinn]

That Microsoft "Uninstall - Install" software worked fantastic. I was able to uninstall the older version of software and install the newest one, with up to date Scanner Drivers. Thank you for helping me with this.

[Dragon-Fur]

@Darkmajinn 

You are welcome.

Happy Printing!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.