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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-20-2019 07:27 AM

HP Recommended
Product: Toshiba S55-A5295
Operating System: Microsoft Windows 10 (64-bit)

I did a clean install from M.S. and after installing my printer software from disc, I now get error messages constantly saying that:  Scan to computer is no longer available.  

3 REPLIES 3

‎08-22-2019 11:11 AM

HP Recommended

@kcee7

Welcome to the HP Community

 

Is the copy working fine?

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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‎08-23-2019 09:32 AM - last edited on ‎08-23-2019 10:57 AM by Retired

HP Recommended

Hello again, 

HP Office Pro 8620

I ran the Scan Doctor program and it didn't fix the problem.  Not believing anyone was going to answer me here, I went into the control panel/ programs and features and deleted the program and reinstalled program from the web instead of the disc that came with the printer.  I believe the problem existed in one of the add on's  after the initial program loaded from the disc. 

Anyway, the problem has gone away..

If you like, I might could be a guinea pig and delete the program and load it again as I did after the Clean Install, and when it happens again, we might investigate further.

Thank you for your time to answer.

[Personal Information Removed]

 

 

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‎08-23-2019 06:38 PM

HP Recommended

@kcee7

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need nay assistance.

 

If the issue reappears, enable scan to computer option.

Here are the steps:

  1. From the Start menu, open the Scan app. ...
  2. (Optional) To change the settings, click the Show More link. ...
  3. Click the Preview button to make sure your scanappears correct. ...
  4. Click the Scan button.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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