• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-18-2021 03:34 PM

HP Recommended
Product: HP ProDesk 400 G3 MT
Operating System: Microsoft Windows 10 (64-bit)

I no longer have a keypad on the 5740 printer to enter a telephone number to send a fax. The only option now is SEND/RECEIVE fax, send fax, use glass, then it tries to fax with no option to enter a number.

 

I suspect a recent update to windows has caused this issue, but I'm at a loss. I have uninstalled, reinstalled software and ran the HP Print & Scan Doctor to no avail.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2021 06:19 AM

HP Recommended

Issue resolved. I had 2 phone lines connected together. Apparently the connector went bad. After replacing them with one longer phone cord from the wall outlet to the printer/fax, things are back as they should be.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-21-2021 06:19 AM

HP Recommended

Issue resolved. I had 2 phone lines connected together. Apparently the connector went bad. After replacing them with one longer phone cord from the wall outlet to the printer/fax, things are back as they should be.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.