• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-25-2016 04:13 AM

HP Recommended
Product: HP Color LaserJet MFP M476nw
Operating System: Microsoft Windows 10 (64-bit)

Hi Team,

 

I at trying to configure LDAP server for E-mail lookup but when I test it shows me "Test has been completed completely but it doesnt return an email"

 

Attached are the results I get.Error.PNG

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2016 12:16 AM

HP Recommended

Hi Shlomi,

 

I dont mean an email sent. All I wanted was the test to be successful just like what the document you recommended says.

 

To verify the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful, a list of possible matches is displayed.

 

So In my case I dont get any possible match.

 

Thanks and Regards

 

Tony

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-25-2016 12:17 PM

HP Recommended

Hi,

What email would you expect?

Setting an LDAP connection should allow the printer accessing your network address book for scan to email purposes only.

 

any email send should be done while configuring a Default SMTP Configuration not while setting an LDAP access.

 

See the following document and check if that may help:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04085355

 

If I have misunderstood your intention, be sure to clarify accordingly.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-26-2016 12:16 AM

HP Recommended

Hi Shlomi,

 

I dont mean an email sent. All I wanted was the test to be successful just like what the document you recommended says.

 

To verify the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful, a list of possible matches is displayed.

 

So In my case I dont get any possible match.

 

Thanks and Regards

 

Tony

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.