LJ CM1410 Scan cannot be started

[PeterF9]

The Scan-Software doesn't start any more.

Reinstalling the actual software doesn't help.

Printing is possible.

Offline scanning to a usb-stick is possible.

[Kuroi_Kenshi]

Hi @PeterF9,
 

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections: Ensure that the printer is properly connected to your computer. Verify that all cables (USB or network) are securely connected.

Update Drivers: Ensure that you have the latest drivers installed for your printer. You can download and install the latest version from the HP Support website.

Check Scanner Configuration: Ensure that the scanner is configured correctly. Check the scan settings in the software you are using to make sure the scanner job is being sent to the correct port.

Restart the Computer and Printer: Sometimes, simply restarting the printer and computer can resolve communication issues.

Check for Software Conflicts: Ensure that no other programs are interfering with the scanner software.

Scan from a Different Software: If the scanner software included with the printer isn't working, try using a different scanning application, such as Windows Fax and Scan, or a third-party application compatible with HP scanners.

Check for System Conflicts: Make sure that the scanner and printer are not simultaneously being accessed by another application, which could lock the device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,