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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-02-2022 12:12 AM

HP Recommended
Product: HP LaserJet Pro MFP M227fdn
Operating System: Microsoft Windows 11

I hate this printer, if it hadnt been so expensive I'd get rid of it.  Prints fine but will not scan.  Installed with USB.  First call for help I was forwarded a"help printer message".  It didn't help.  Why are HP not helpful.  The printer error message says no scanner installed, tried uninstalling and reinstalling the printer, didn't help.

 

1 person had the same question
1 REPLY 1

‎11-09-2022 06:34 AM - edited ‎11-09-2022 06:35 AM

HP Recommended

Hi @MaryHall,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing scan issues with your 
Laser Jet Pro MFP M227fdn printer.

 

Please follow the steps listed below to uninstall and reinstall the drivers.


Step 1: Please follow the steps to uninstall the drivers from this link

 

Step 2: Download and install the drivers from this link

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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