Laser jet 4101

[KM858]

Error IOREF: 65986AlertID: 6 cable connection failure

SMS specification not found.

[Alden4]

Hi @KM858,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "IOREF: 65986 AlertID: 6 cable connection failure" on an HP LaserJet 4101 indicates a problem with the cable connection. Here are some steps you can take to troubleshoot this issue.

• Check Cable Connections: Ensure that all cables connected to the printer are securely plugged in. This includes the power cable, USB or network cable (depending on how the printer is connected to your computer or network), and any other relevant cables.
• Replace Cables: If you suspect a faulty cable, try replacing it with a known working cable to see if the issue persists. Sometimes cables can become damaged or worn out over time.
• Restart Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve connectivity issues.
• Check for Obstructions: Make sure there are no physical obstructions blocking the cable connections or ports on the printer or computer.
• Update Printer Firmware: Ensure that your HP LaserJet 4101 has the latest firmware installed. Sometimes, firmware updates include fixes for connectivity issues.
• Check Printer Settings: Verify that the printer settings are correctly configured, especially if you recently made any changes to the printer setup.

If none of these steps resolve the issue, it's possible that there may be a hardware problem with the printer itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support