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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-26-2017 08:31 AM

HP Recommended

What is the part number?

Is there a video on replacing it?

 

Thanks,

Jason

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‎07-14-2017 03:54 AM

HP Recommended

Hi!Scanner cable parts number: HP CE538-60106 ADF cable

1 person found this reply helpful
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‎07-24-2017 09:53 AM

HP Recommended

We aslo replaced the mechanism but it did not work.  We've checked the software for updates but no updates.  All other functions function, just the ADF quit.  Never any error messages.  It. Just. Quit.

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‎02-13-2018 01:40 PM

HP Recommended

In my case the ADF worked fine as long as the printer was connected via USB.

Since I use it with WLAN (which required multiple printer resets and re-installation of drivers and software, a multi-day nightmare), it no longer recognizes that it has an ADF. So in my view it can only be a hp driver issue.

Maybe it's worth trying to connect the printer via USB & see what happens...

 

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‎02-15-2018 02:34 PM

HP Recommended

I only connect via USB, so I know that's not the "solution".  Sigh.  

 

Multi-page scanning is still broken.

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