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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-20-2023 01:56 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf Multifunction Printer
Operating System: Chrome OS

Greetings,

I have a LaserJet M1536dnf. It has been configured for my network since purchase, and I have confirmed that all functions work: print, scan, copy, ADF, FAX, SMART, etc. It is connected on Ethernet, IPv4 and IPv6, but I have also used a USB connection. Print and scan clients have included Ubuntu 18.04 LTS and below with HPLIP, Windows 10, Android 5 and 11.

 

I recently purchased an Acer 516 GE Chromebook. Intel i5 processor, 8GiB RAM, 128GB SSD, 2.5GbE, USB-A, USB-C, ChromeOS Version 114.0.5735.205 (Official Build) (64-bit). Stable channel is selected.

 

Adding the printer was automatic and printing works great. IPP protocol is used over the Ethernet. USB also works.

ChromeOS Scan app cannot find the scanner. I cannot scan.

I have tried manual configuration of the printer, several different ways. USB or network. Re-verified all printer configuration. ChromeOS is up to date. Compatibility check done: HPLIP is supported 100%. ChromeOS uses this under the hood.

 

So, I can't scan. I would be happy to entertain any diagnostic or troubleshooting steps for this. Thanks!

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