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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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KNLV
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Message 1 of 2
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LaserJet M283FDW Fax Error

HP Recommended
Laserjet M283fdw
Microsoft Windows 10 (64-bit)

When faxing, I receive a power fail error when sending documents with a gray backgrounds. 

HP told me that the machine is not capable of faxing pages with a gray background. 

Anyone else having this issue with their  printer?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @KNLV,

 

I'd like to help!

 

Try the below suggestion -

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Try the steps in the document - Resolving Fax Problems

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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