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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-12-2024 01:45 AM

HP Recommended
Product: e52645

I have a user at one of our clients that is having an issue with her LaserJet MFP E52645. The computer is connected via a wired network connection, and we can add the printer to the user's computer without issue and can print to it without any problems, the issue is with scanning.

 

Even though drivers from the official website, official application, etc. are installed, you cannot scan by scanning from your computer. Attached is a photo of the error
Zrzut ekranu 2024-02-12 093547.pngZrzut ekranu 2024-02-12 094204.png
 
I have already tried most of the solutions from the Internet with zero effect
 
Please help me, give me some tips or point me to the problem
​
 
 
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4 REPLIES 4

‎02-12-2024 03:38 AM

HP Recommended

It's more advanced for HP managed printers and scanning is done by digital sending:

 

Digital sending standard features
Scan to E-mail; Save-to-Network Folder; Save-to-USB drive; Send to FTP; Send to Internet Fax; Local Address
Book; SMTP over SSL; Blank Page Removal; Edge Erase; Auto Color Sense; Auto Crop To Content; Compact PDF




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‎02-12-2024 03:51 AM

HP Recommended

I understand that in this printer model, scanning cannot be done from within the Windows system?

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‎02-12-2024 11:41 AM

HP Recommended

You would have to download the HP Universal scanning package which is a desktop scanning software designed to work with Enterprise products like the E52645.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-12-2024 12:51 PM

HP Recommended

I already tried that and it didn't help. The same error persists.

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