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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I have a user at one of our clients that is having an issue with her LaserJet MFP E52645. The computer is connected via a wired network connection, and we can add the printer to the user's computer without issue and can print to it without any problems, the issue is with scanning.
Even though drivers from the official website, official application, etc. are installed, you cannot scan by scanning from your computer. Attached is a photo of the error
I have already tried most of the solutions from the Internet with zero effect
Please help me, give me some tips or point me to the problem
HP Recommended
It's more advanced for HP managed printers and scanning is done by digital sending:
Digital sending standard features
Scan to E-mail; Save-to-Network Folder; Save-to-USB drive; Send to FTP; Send to Internet Fax; Local Address
Book; SMTP over SSL; Blank Page Removal; Edge Erase; Auto Color Sense; Auto Crop To Content; Compact PDF
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HP Recommended
You would have to download the HP Universal scanning package which is a desktop scanning software designed to work with Enterprise products like the E52645.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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