LaserJet MFP3301sdw will not scan both sides from document feeder

[elheins]

LaserJet MFP 3301sdw will show error message when attempting to scan double sided page.

It acts like that feature is not available

[VikramTheGreat]

Hi @elheins,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When you try to scan a double‑sided page, and the printer shows an error, almost as if the feature “doesn’t exist”, especially when the model’s name includes “sdw,” which suggests duplex capability.

Your HP Color LaserJet Pro MFP 3301sdw does have automatic duplex printing.

But it does not have automatic duplex scanning. **

✔️ Automatic Duplex Printing

Your model can automatically print on both sides of a sheet; this is what the “d” in sdw refers to. (This is the duplex printing hardware.)
 

❌ Automatic Duplex Scanning (ADF auto‑flip)

Your model cannot automatically scan both sides of a document fed through the ADF.
Instead, it supports manual duplex scanning only.

• “This printer does not have a duplexer for scanning.”
• HP specifications describe “Duplex ADF scanning = Yes,” but this means manual, not automatic; otherwise, it would say “Automatic Duplex Scanning.”
• Users attempting duplex scanning receive errors because the hardware does not support automatic double‑sided scanning.

So, the error message you see is expected because the printer is trying to remind you that the ADF cannot flip pages for you.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat