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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-03-2020 12:20 PM

HP Recommended
Product: ACER Swift SF315-52-87R5
Operating System: Microsoft Windows 10 (64-bit)

LaserJet Pro MFP M130fn stopped scanning. Wouldn't recognize the scanner.

Uninstalled HP printer and rstarted both laptop and printer and reinstalled printer.

Could not find my printer. Looked up on list and was not able to find this specific printer listed.

Closest was M129-M134

Downloaded scan doctor from HP and went through the steps. Came back as needing a driver download.

Worked through the steps and the below installation error came up:

Call to DriverPackageInstall returned error 32 for package 'C:\Program Files\HP\HP LaserJet MFP M129-M134\DriverStore\YetiV4\hpyp clms24_V4.inf': A component of the driver package in the DIFx driver store is locked by a thread or process.

Unable to continue and unsure as to what i need to do now.

This printer was working fine all day, but the scanner was not recognized.

How should i proceed to clean all HP off my laptop and reinstall the printer / scanner from scratch? 

1 REPLY 1

‎07-03-2020 03:34 PM

HP Recommended

Hi,

Please restart your computer and then try to reinstall the HP Software.

 

May you now see any difference?



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