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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2023 11:22 AM

HP Recommended
Operating System: Microsoft Windows 11

I am trying to enable the twain interface for scanning from my Laserjet 1536dnf to Adobe Acrobat, but the twain interface is grayed out in the scanner settings dialog box.  Any suggestions?

Category:
2 REPLIES 2

‎02-27-2023 09:50 AM

HP Recommended

Hi @drhans,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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‎03-14-2023 04:21 PM

HP Recommended

I still haven't been able to find a twain scanner driver for my Laserjet 1536dnf and the HP support website is still down for out of warranty support calls.  Any other suggestions?  Thanks!!

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