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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎03-08-2022 11:10 AM

HP Recommended
Operating System: Microsoft Windows 11

Just installed an old 3015 on my windows 11 pc, printer and copying works fine, but the scanner wont be recognised by the os. Tried searching with windows print and scan, hp print and scan doctor, restarted both devices, took it of the power cord and so on.

 

Nothing works.

 

Please help!

 

Category:
1 person had the same question
1 REPLY 1

‎03-11-2022 01:56 PM - last edited on ‎07-28-2022 09:28 AM by Retired

HP Recommended

@JoãoCassarott @Frederick25

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you getting any error codes or messages while scanning? 
  • Are you able to scan from the printer scanner bed?

HP Customer Support - Software and Driver Downloads 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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