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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Laserjet 3015 scanner failure

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08-31-2016 05:27 AM
I've got an older 3015 AIO that just started giving me a scanner problem. Half of a scanned page scans vertically black. Unit prints fine. I found a diagnostic "calibration graph" and tried the red channel, I get a nice curve which then either drops to nothing or infinity, can't tell which.
Is this a symptom of a scanner unit failure? Or should I look at connections, motor, or memory? I want to have the right part on hand if possible when I take the thing apart, because it looks like it's not easy from the service manual.
Any other diagnostics that might help pin things down?
thank you!
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09-30-2016 05:57 PM
So, just to close out this topic, it did turn out to be a scanner failure. My theory is that the scanner is lit by LEDs from both sides of the page, and one bank failed. The part number for this printer was RM1-0927, which I got by taking it apart.
Half hour or so and a donor parts printer that coughed up its own working version, and I'm back in business.
08-31-2016 08:30 AM
Attached is what a scan looks like. Wished I'd saved the other orientation, but imagine a robust graph in the upper right corner, which then falls directly into the line you see in the middle left margin, if you can.
09-30-2016 05:57 PM
So, just to close out this topic, it did turn out to be a scanner failure. My theory is that the scanner is lit by LEDs from both sides of the page, and one bank failed. The part number for this printer was RM1-0927, which I got by taking it apart.
Half hour or so and a donor parts printer that coughed up its own working version, and I'm back in business.