Laserjet Pro M276nw wake up problem when recieving fax

[doruku]

well my reason for opening the topic was that its very hard for me to take the printer to service, and was hoping for a solution or at least an assurance that this problem wont get solved without a hardware fix... Anyways, thanks...

if anyone who has this problem solves, please let me know.

[Sizzlingsum_13 · Accepted solution]

@doruku

Appreciate all your time and efforts.

Let's try to perform NVRAM reset.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen. You can try performing a reset on the printer.

Keep me posted 🙂

[doruku]

@Sizzlingsum_13

NVRAM reset solved the problem !

Thats the level of support i am looking for, saying 'take it to service' without actually determining what the problem is just giving up and passing it to other people and creating unnecessarry hassle for the customer. As in my first message, this is a very well cared printer and i gave very little chance for it to have a hardware problem, hence i wanted to make sure it had a hardware problem, before getting in all the trouble to take it to service and actually paying money for a fix. Turns out my suspicion was correct, there was no hardware problem and NVRAM reset solved the problem. Thx @Sizzlingsum_13 !

For better support; a support agent must be sure of what the problem is first, before advicing the machine should be taken to service.

[doruku]

@Sizzlingsum_13

😞

After that initial test, when i posted it worked. I have did ABSOLUTELY no changes. Yet after a few days when i tried to send a print job via wireless, i had to setup the wireless connection again. And today i noticed fax settings needed to be redone, did them but guess what... same problem... Printer does not wakeup with incoming fax...

wakes up with print jobs, all settings are correct...

what do you think this is ?

[Salah_WPM]

@Sizzlingsum_13

@doruku

I have the same issue. Can you please issue where I cannot send the Fax when it is in sleep mode (M276nw printer). Can you please send me the  NVRAM reset instructions

[Salah_WPM]

All users who have this issue: I have found this workaround:

Take a piece of paper, and put it in the top paper input tray (where you put papers to start scanning)(not on the flat bed). This stops the printer for going to the sleep mode.

Hence, with this workaround the issue doesn't surface.

NOTE TO HP: Why cannot the firmware be updated to make teh fax machine wake up with incoming fax?