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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-04-2022 01:52 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My Laserjet Pro M28W scans blank. I can scan a document as a JPEG but not as a PDF. I never had any problems with my previous machine. I've tried the hard reboot. Does anyone have any ideas? NB I'm using the old interface because I refuse to sign up for an HP Smart account just to use my scanner. Thanks!

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5 REPLIES 5

‎08-04-2022 03:09 AM

HP Recommended

How does it copy?




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‎08-04-2022 08:41 AM

HP Recommended

 

It copies perfectly. 

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‎08-04-2022 10:01 AM

HP Recommended

Hi,

What application do you use to open the PDF?

 

May you see any difference if you open the scanned PDF file using another application such as Adobe Reader, Google Chrome or Microsoft Edge?



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‎08-04-2022 10:56 AM

HP Recommended

No,  I get the same viewing with Adobe.

It actually scans one small corner (!).

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‎08-07-2022 03:29 AM

HP Recommended

I resolved the problem by uninstalling all HP software and then reinstalling the 'full software solution' but NOT HP Smart.

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