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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-24-2024 11:14 PM

HP Recommended
Product: HP LaserJet Pro MFP 3101fdw Printer

Just purchased printer.  Installed it and was able to print, but when I tried to scan I ran into issues.  The printer display told me to download an app and drivers - which I did, but when I open the app "HP Smart" it states "no available printers found . Check with your admin for assistance".  The "add printer" option at the top is not available.  I am bewildered and frustrated.  I am using a MAC OS Sonoma 14.4, but also tried to use on an older Mac OS ,

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