Latest Update

[Mikelorentz]

I HATE the latest update!

I used to be able to scan both sides of a single sheet of paper. No longer able to do that. The update has resulted in slower response times.  Wish I could go back!

[Dragon-Fur]

@Mikelorentz 

Welcome to the HP Community --

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@Mikelorentz wrote:

I HATE the latest update!

I used to be able to scan both sides of a single sheet of paper. No longer able to do that. The update has resulted in slower response times.  Wish I could go back!

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Full Driver Printer Software

At this writing,

The full driver printer software is still at its 2022 release.

If the software is corrupted, no longer installed, or not working, it can be uninstalled / reinstalled.

The full driver includes HP Scan.  It is not common that HP Scan would break if the printer software is still intact, though it might happen.  The way to be sure "all is well" with both print and the HP Scan software is to reinstall the full driver and then restart the computer.

Corruption, or something that looks like it, is a common occurrence, whether or not updates have been applied to the File System (Windows).  Yes, installed software can "go sideways" for obvious reasons or for what appears to be no reason at all.

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

Ask if you need information on how to uninstall / install the printer software.

Next,

===========================

Printer - Firmware

The Firmware was released Jun 3, 2026 - it's unlikely it suddenly updated recently, though you can certainly check.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Printer Information > Firmware Version

Next,

===========================

Windows - HP App

The HP App is not fully dependent on your having installed the full driver -- the app does benefit from having the driver installed and having the full range of Printing Preferences available.   Somewhat related, the HP Scan software (part of the full driver), also includes templates (scan Shortcuts).  It's unlikely the assignments in HP Scan will break the HP App, though it's worth a minute to check the settings if they are available.

Yes, the HP application is slower on the front end (the initial startup and opening the printer menu).  The actual code that helps configure print and scan jobs is still much of what it was in HP Smart.

HP_App_Win_Menu_Options_9

HP_App_Win_Scan_PDF_Save_4

Next,

===========================

Windows - Printer Properties

If the hated update is / was a Windows Update -- then, yes -- Windows Updates can impact printer software.  Sometimes the change is the aforementioned "corruption".  Other times, the Update might twerk the Driver assignment in Printer Properties.  Should the driver assignment be changed, odd things might happen -- color printing stops working, automatic duplex might balk.  Could the change impact the Scan software?  Possibly -- do check to make sure the settings are as you expect them.

Printer_Properties_Reprint_20

Next,

===========================

 HP Scan - Scan Settings

Like printing, scan operations -- how they work and what they support -- are dependent on the input / output sizes.   Source (Flatbed or ADF) is important, too.

There is nothing new here -- example provided FYI only

9025_HP_Scan_Menu_PDF_More_Destination_17

Next,

===========================

Windows Scan

Perhaps try a different scan application.

Windows Scan – Microsoft Store – Windows 10 / Windows 11

“Get” the application from the Store >  Windows Scan

How-to Document: Install and use a scanner in Windows

Windows Scan is an excellent standard alternative for PDF / Image scanning in Windows.

In Windows,

Open

Start

Search for Windows Scan

Open the Scan app

OR

Get the scan application from the Microsoft Store:

Windows Scan

Start_Windows_Scan_App_1

Windows_Scan_Options_4

==============================

-- Printer -- Scan Specifications --

Product Name

HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Scan File Format	Scan File Type supported by Software: Bitmap (.bmp), JPEG (.jpg), PDF (.pdf), PNG (.png), Rich Text (.rtf), Searchable PDF (.pdf), Text (.txt), TIFF (.tif)
Scan Input Modes	Front-panel scan, copy, fax, or from software
Scan Resolution, Hardware	Up to 1200 x 1200 dpi
Scan Resolution, Optical	Up to 1200 dpi
Scan Size Maximum (ADF, Imperial)	Two-sided (Duplex): 8.27 x 11.69 in; One-sided: 8.5 x 14 in
Scan Size Maximum (ADF,metric)	Two-sided (Duplex): 210 x 297 mm; One-sided: 216 x 356 mm
Scan Size Maximum (flatbed, imperial)	11.69 x 17 in
Scan Size Maximum (flatbed, metric)	297 x 432 mm
Scan Speed (normal, A4)	Simplex: Up to 8/6 ipm (B&W/Color 200 ppi); Duplex: Up to 14/11 ipm(B&W/Color 200 ppi)
Scan Technology	Contact Image Sensor (CIS)
Scan Type	Flatbed, ADF

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.