Latest version of Print/Scan DR software not working properly.

[VolBusinessMgr]

Cannot scan.  Printer is connected via USB.  Latest version Print/Scan Dr will not get past communication check with the printer.  Every time Communication Check is completed, I click next and the software returns to the communication check.

[Raj1788]

@VolBusinessMgr

Welcome to the HP Community

If your printer is connected to a network and you are scanning to a Windows computer, before you can scan from the control panel, you need to enable scanning from the software.

From the computer desktop, click Start, select Programs or All Programs 

Select the folder for your HP printer, and then select the option for your HP printer.

Double-click Scanner Actions, double-click Manage Scan to Computer.

Then click Enable.

Try to scan.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-8610-e-all-in-one-printe... to download and install the HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature Software and Drivers.

Try to Scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)