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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Doubt it is a driver or OS problem, as documents print great from the computer both directly and remotely(wirelessly).

Copies way too light. Have set darkness to maximum. Work around has been to scan-darken with software-print. Too time consuming for multiple pages.

1 REPLY 1
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@chowvu

 

Welcome to the HP Support Community.

 

Does it initially scan also light?

 

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

Also:

 

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

  1. Turn the printer off, disconnect the power cord, and then lift the scanner lid.

  2. Spray a soft lint-free cloth with glass cleaner.

       CAUTION: 

    To protect interior printer parts, do not spray cleaner directly on the glass or lid.

  3. Wipe the main scanner glass, glass strip, and the white backing and automatic document feeder (ADF) strip under the lid until clean, dry, and streak-free.

    1. White scanner lid backing

    2. White ADF scanner lid strip (if present)

    3. Glass ADF scanner strip (if present)

    4. Main scanner glass

  4. If any debris remains stuck to any parts, use your fingernail to scrape it off, and then wipe the area again.

       CAUTION: 

    Do not use a hard or sharp tool that can scratch the printer parts.

  5. Reconnect the power cord to the printer, and then try making a copy.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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