• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-09-2023 09:16 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Mac OS X 10.9 Mavericks

Our HP Office Jet Pro 7740 that we bought Sept. 2022 broke.  They shipped us a replacement  and  when installing the new printer, I can't install the latest software without upgrading my OS.  I can print but it get an error communicating with the scanner.  I'm running Mac OS 10.9.5 (Mavericks) for compatibility with other software and can't upgrade my OS.

Since scanning worked last September, I'm sure that I must have the old driver on a backup, that I could tell the new printer to use, if only I knew what it was called and where it was stored.  I don't need to download it.  Please just tell me the name and location.

If someone could PLEASE tell me what the filename is, I can re-add the printer pointing it to the old software. 

Thanks if you can help me.  Otherwise, it seems that  I can't use scanning on this replacement printer on my Mac.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2023 05:33 PM

HP Recommended

An agent just had me delete and re-add the printer, which sounds like it would have gotten the same result.  But somehow, it fixed the problem.  I can now scan and print to the All in One Printer.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-15-2023 05:33 PM

HP Recommended

An agent just had me delete and re-add the printer, which sounds like it would have gotten the same result.  But somehow, it fixed the problem.  I can now scan and print to the All in One Printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.