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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy5530 All In One Printer
Microsoft Windows Vista

My HP Envy5530 All In One Printer light bar scanner is very dim.  When I try and scan something and have it sent to my compurter for documents, the typing doesn't show up.  I noticed that the bulb is very dim and not bright like it use to be.

Can this scanner light bulb be replaced and if so where?  Or, is it cheaper to just buy another scanner?  Thank you.

4 REPLIES 4
HP Recommended

Let me try and give some information.Firstly i would clean the glass on the inside of the Printer and also clean the scanner assemble with a soft cloth.As far as think the scanner adjust the brightness of the bulb when it does the pre scan and finds the home position of the scanner.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HP Recommended

When I try to scan something and scan it to the compurter, the page is blank.  It won't show the typing of the letter .  I noticed that the scanner lightbulb isn't very bright.  Does it need a new bulb if one can do this?  Or, is it better to just purchase another printer?  Thank you.

HP Recommended

Just for interest what happens when you make a normal copy on the machine.Does it also come out blank?Try to make a copy with the scanner lid open and nothing on the glass and see if the print comes out black.I will look out for the reply.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
HP Recommended

This is my exact situation, did you ever find out how to fix the problem? 
TY!

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