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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-13-2023 11:12 AM

HP Recommended

HP Smart will not open when my VPN is connected.  I can bypass the app but I cannot find the path to it.  Where is it located on PC?

Category:
3 REPLIES 3

‎09-17-2023 10:02 PM

HP Recommended

Hi @marylt,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Kindly share the screenshot of the issue you are referring to.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎09-20-2023 09:06 AM

HP Recommended

There is really nothing to show.  When my VPN (Surfshark) is connected and I click to open HP Smart, the initial blue screen shows and goes no further.  My VPN can connect via TPC, UPD or Wireguard.  I get the same result no matter which protocol I choose.  There is a bypass option in the VPN that allows bypassing of apps or websites when the VPN is connected.  The only apps that show up in the select list are these.  HP Smart is not listed.  I just need to know the path to HPSmart so I can add it manually.

 

marylt_0-1695222238767.png

 

When VPN is disconnected, HP Smart opens up immediately.

 

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‎09-21-2023 12:20 AM

HP Recommended

Hi @marylt,

 

Welcome to the HP Support Community. 

 

This might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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