Looking for scanning app that works on Win 11 Snapdragon ARM laptop.

[OlyBill]

I just got a lenovo that has a snapdragon ARM processor. I am having trouble finding a scanning app that will work with my Office Jet Pro 9015e. 

HP Smart does not work with ARM and Microsoft scan generates an immediate error (B8093b62) for which the only fix is to power cycle the printer. 

Is there a scanning app I can use?

Will HP make HP Smart compatible with ARM at some point?

Thanks.

[Garp_senchau]

@OlyBill, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're having trouble with scanning apps on your Lenovo device. Since HP Smart doesn't work and Microsoft Scan gives errors, you could use the HP Smart mobile app on your phone for scanning and transfer the scans to your Lenovo device. 

Alternatively, you could try using Web scan or scanning to a USB memory stick. 

Also you may refer the user manual: User Manual

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,