Lost ability to scan from printer

[tprismak]

I lost the ability to scan from the printer. I can scan one page through scan dialog on laptop screen but it doesn't allow me to scan multiple pages into one file. I use to be able to do it from the printer but not anymore. I re-installed printer software but it did not help. The message I get when I try to scan from the printer is as follows:

The scan could not be completed due to one or more of the following issues:

- Connection to the computer is lost.

- The scan application on the computer is currently in use.

- OCR application is not installed on the computer.

See the computer monitor for details."

From the laptop I can see that the scan from computer option is enabled. Please help. Thank you.

[Echo_Lake]

@tprismak

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.