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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Crekab
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Message 1 of 2
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Solved!

Lost my HP Scan app in chnging to Win10. Where is it still available? No, not HP Scan & Capture,

HP Recommended
Envy 4500 all-in-one
Microsoft Windows 10 (64-bit)

My Win7 computer died and I changed to Win10 Home 64 bit.  In change, I lost my beloved HP Scan program included with my HP Envy 4500 all-in-one.  Great program.  New HP scan programs difficult to use and not as functional.  Is the old HP Scan program still available anywhere?  Like maybe hidden somewhere on the installation CD for the Envy printer?   Or is there something else available I haven't found, HP or not?  I scan both photos and documents.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
34,417 26,568 3,176 10,229
Message 2 of 2
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HP Recommended

@Crekab 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

The Full Feature Software is still available for your printer.

HP Scan is part of the Full Feature Software / Full Driver.

It's been awhile since the release of the software - it might still work in the latest versions of Windows 10.

Software:

HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories 

 

Example - Full Software - Print Assistant and (blue) HP Scan icons

Printer_Assistant_Shortcut_Icon_on_DesktopPrinter_Assistant_Shortcut_Icon_on_Desktop

 

What else?

Consider - if you have not done so - update the Firmware

HP ENVY 4500 e-All-in-One Printer series Firmware Update 

 

What else?

Optional - HP Smart Windows and Mobile do require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 ➡️  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4.jpg

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,417 26,568 3,176 10,229
Message 2 of 2
Flag Post
HP Recommended

@Crekab 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

The Full Feature Software is still available for your printer.

HP Scan is part of the Full Feature Software / Full Driver.

It's been awhile since the release of the software - it might still work in the latest versions of Windows 10.

Software:

HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories 

 

Example - Full Software - Print Assistant and (blue) HP Scan icons

Printer_Assistant_Shortcut_Icon_on_DesktopPrinter_Assistant_Shortcut_Icon_on_Desktop

 

What else?

Consider - if you have not done so - update the Firmware

HP ENVY 4500 e-All-in-One Printer series Firmware Update 

 

What else?

Optional - HP Smart Windows and Mobile do require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 ➡️  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4.jpg

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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