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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- M225dn scanner device disappears

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10-06-2022 12:53 PM
The printer works fine, but about every time I try to use it as a scanner, I find the scanner device is absent. I have found no other solution than to reinstall the software (HPHP_LJ_Pro_MFP_M225-M226_Full_Solution_22051.exe), which turns a quick scan into a half-hour project.
Solved! Go to Solution.
Accepted Solutions
10-08-2022 04:27 AM
Hello @TomPermutt ,
Welcome to the HP Support Community!
A complete product software for Win11 is not offered!
But this software: HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers
To scan try this Solution:
- Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
- Close all programs
Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.
OPTIONAL:
- Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
10-08-2022 04:27 AM
Hello @TomPermutt ,
Welcome to the HP Support Community!
A complete product software for Win11 is not offered!
But this software: HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers
To scan try this Solution:
- Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
- Close all programs
Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.
OPTIONAL:
- Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
10-19-2022 12:22 PM
It seems to work so far, and the included application is more convenient than either Windows Fax & Scan or the HP Scan app. However, since the main problem with the other driver was that it lost sight of the device over time, I'll be watching for that.
It would be helpful if the HP website pointed there instead of exclusively to the broken "complete product software." Also, it's worth noting that the other software, if installed, should be removed first for this one to work properly.
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