M227FDW does not scan to network folder

[Gabriel999]

Hello,

Grateful if anybody can help:

I tried to configure a new M227FDW to print on network folder on my PC. The devices are connected to WI-FI network, I shared the folder with full permissions to everybody, I successively used HP software and browser method, I input PC user and password, but the profile can not pass the test.

I think I input the correct path to shared network (like "\\Name\folder") - as identified on PC "network" section on Explorer. I can see the shared folder on the panel of the printer, but the device can not connect to it for sending the scan.

I also checked device installation with "HP Print and Scan Doctor" - everything ok.

What should I change to succeed?

Thanks in advance,

G.

[Jeet_singh]

Hi @Gabriel999,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I read your post and see that you are getting issues while scanning to network folder from HP LaserJet printer. I would like to help you resolve this issue. 

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

Let's first try to perform an advanced reset on the printer and once done, let's try to setup the scan to network folder. 

To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network.

You cannot create a folder from the printer's control panel.

Also, make sure the folder preferences are set to provide read and write access.

Open the HP Printer Software.

Double-click Scanner Actions, and then double-click Scan to Network Folder Wizard.

Follow the onscreen instructions.

Click here and follow the steps mentioned in page 55 & 56.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Gabriel999]

Hi Jeet_singh,

Thank you for the answer. I finally managed to get it right. I executed 2 times the advanced reset and I reinstalled 3 times the whole driver package. However, the issues were somewhere else, I think:

1. The UserName that works to configure the folder for "Print to a network folder" is NOT the UserName on the Windows screen while starting the computer. The UserName that worked is the one shown in "Task Manager" under "Users" tab. It is not the same with the one shown on the startup Windows screen.

2. The password that works to configure the folder for "Print to a network folder" is NOT the one I use for Windows startup screen. While I configured Windows 10 linked to my Microsoft account, I received an automatic advice to use a pin instead of password, for accessing Windows - which I did. Thus, I access Windows with a Pin code, but that code does not work for configuring the network folder for printing. I somehow remembered the old password (which was replaced with a Pin code in Windows) and that worked for the folder. So: I start Windows with the Pin code on the PC, but I use the password for network folder for printing

Without knowing the above, one would never be able to configure the folder.

3. Scan to email finally worked with gmail account. I connected now the printer with a cable to the network during setup. Last time it was connected wireless, which - I assume - introduced some signal loss issues that compromised the setup. I wrongly thought at that moment that the setting procedure was at fault.

4. "Scan to PC" (not to a network folder) from the automatic feeder (directly from printer display) is still misleading. I managed a workaround by changing the default Scan Profile (Control Panel / Devices and Printers / HP Laser ....m227...   / (click right) / Scan Profiles) - available when the device is connected to network. There I edited the default profile and changed Source to "Feeder" instead of Flatbed and "file type" to jpg instead of "tiff".  As such, I can send obtained jpg files to PC, and then I select all the jpg pages at once and print them to pdf instead on Printer.  A complicated procedure, but finally I can obtain a pdf file with all the pages.

Now I can really use many of the features; hope the setting will be robust in time.

By the way, why pdf format is not available in Scan Profiles? And why selecting of the file type (jpg, bmp, pdf, etc.) is not available on printer display at "Scan to PC" section? That would simplify the procedure a lot.

Thanks,

Regards,

Gabriel

[Jeet_singh]

Hi @Gabriel999,

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.

If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click  http://ftp.hp.com/pub/softlib/software13/printers/COL71083/LJM227-M231_UWWL_4-1_UWWL_4_1_Full_WebPac...  to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
• Restart the printer and Pc and then try scanning.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Gabriel999]

Hi, Jeet,

As mentioned, "Scan to network folder" from printer works, but after identifying the misleading info obtained from Windows about Username and Password.

I installed the printer on 2 other computers, so there is no need to run "HP Doctor" - the behavior is the same. The remaining topic is that scanning from printer and sending to PC with "Send to computer" option does not allow simple saving in PDF to computer, as follows:

- The "Scan properties" in Control Panel - Device and Printers - (right click on printer icon, while the printer is connected) should accept under "events" tab, an action to open HP scan application (now it only accepts "Scan", "Windows fax and scan application" and "Readiris").

- The "Scan profiles" found in the same area as described above (Control Panel - Device and Printers - right click on printer icon, while the printer is connected) should accept PDF as "File Type". Now it only accepts BMP, JPG, PNG and TIF.

Missing PDF from "File Type" is the reason for which, after sending the scan from printer to computer with "Send to computer" option, you need to convert the file on computer, from one of the mentioned formats to PDF - the procedure I mentioned at point 4 in my previous message.

Thanks,

Regards,

Gabriel

[Raj1788]

@hi @Gabriel999,

It looks like you were interacting with Jeet_singh, but he is out for the day & I'll be glad to help you out. 
I'm Raj1788 & I'm at your service. 

I would personally suggest you contact our HP phone support for further assistance. 
If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.Hope that helps! 
Let me know 🙂

Have a great day Ahead!