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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-03-2022 09:22 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

The printer displays "Scanner Error 17" and recommends turning the device off then back on. The scan error will return as soon as the printer is turned back on. From what I can tell the carriage for the flat bed scanner is stuck. This printer is 3 months out of its one year warranty and has scanned 543 documents in total. A local repair facility told me they cannot fix it because HP does not sell parts for "consumer" grade printers. Has anyone else seen this issue?

 

Also, does HP offer any out of warranty service? The only thing I could find on the website is the HP Care Pack but it doesn't look like I would qualify since it needs to be purchased with 30 days of the warranty's expiration.

Category:
1 REPLY 1

‎02-10-2022 03:26 PM

HP Recommended

@Not_The_Same

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding the repair options.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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