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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-30-2024 07:09 PM

HP Recommended
Product: Samsung Xpress M3870FD
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

 

the copyfunction of my Samsung Xpress M3870FD is not working. 

At first when I press the copy button the display could says  "not available" and makes a beep sound. I tried to clear all memory from the *tech mode* by using #1934 procedure but after successful memory erase this time the copy function is not responding to anything except when the printer in sleeping mode, it wake up when I click copy function but no further response.

 

I can scan from PC, or to PC even print from my computer but the Copy Function is still not working anymore.

 Any possible solution will be appreciated.

1 REPLY 1

‎12-31-2024 01:20 PM

HP Recommended

Have you ensured that the printer is at the latest firmware revision? That it works for scanning suggests more of OS issue on the printer and not a hardware issue.

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