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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-26-2023 09:16 AM

HP Recommended

Hello,

 

I am a systems administrator for various buildings and I have several M479FDN All in one printers. For some reason the scanning app from HP stops working and it goes on a loop.

 

No one from HP that remoted in could help me out, they pointed at the firewall but that wasn't it.

 

I found how to resolve it by setting it to FACTORY RESET , but it reverts back and I have to reset it again. I manage buildings and I would like to resolve this without having to reset all the time whenever they scan.

 

What can be causing this  ?

 

I have already taken steps to verify services.msc (The WIA is working , SPOOLER has restarted) many different things I haven't mentioned.

 

What can be causing this ? once I reset to factory settings , it should change the parameters back to their original status , but for some reason it reverts back and the scanner app starts looping , it never opens until I do that factory reset.

 

Has anyone been experiencing this? Please let me know if you have found a fix. 

 

Thank you.

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