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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-25-2024 02:15 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M480f
Operating System: Microsoft Windows 11

Hi

I hope some of you can help me with this problem:

 

I have bought a M480f Printer, unfortunately I wasn’t aware that that the one I bought was without a Wi-Fi modem.

Now I have set up the printer, and it is on the Wi-Fi, but I can't seem to get the printer to scan using the HP-Smart app.

 

I have tried removing the printer from HP-Smart app, but without luck.

I have also tried removing the HP-Smart app, but also without any luck.

I have also tried Scan-Mail, but I don’t have any SMTP server.

 

Do I need to set up anything in the printer settings?
Usually, it just seems to work out of the box.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2024 04:45 AM - edited ‎06-25-2024 04:55 AM

HP Recommended

It is not clear how it is connected

 

If you can print then you have the basic printer drivers but need the full feature software to do the scan

 

full feature windows from here

 

download and install this 

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6100-SJ0001_Full_W...

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1719312316603.png

 




If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.1.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

 

You may need to reset the printer: video here
Device is Ethernet or USB only

OCR and other software can be found here
Printer Reference m480f

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎06-25-2024 04:45 AM - edited ‎06-25-2024 04:55 AM

HP Recommended

It is not clear how it is connected

 

If you can print then you have the basic printer drivers but need the full feature software to do the scan

 

full feature windows from here

 

download and install this 

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6100-SJ0001_Full_W...

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1719312316603.png

 




If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.1.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

 

You may need to reset the printer: video here
Device is Ethernet or USB only

OCR and other software can be found here
Printer Reference m480f

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No
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