MF1536dnf - Scanner in use

[drobble]

Hello,

I have a HP M1536 connected to a laptop via Ethernet running under WIN-10 64b.

I also use this printer on the same laptop under Linux Mint20.1.

When scanning in Linux with hplip the scanning works fine.
When scanning in WIN10, I receive the message (in HP Smart and also in HP Scan and Capture) that reads "Scanner in use. Please try again later".

I'm sure no one else is using the scanner at the same time.

I did also a reset of the printer, disconnected any cables and push/hold the start button for 15 secs. Nothing helped.

Any help is much appreciated.

FP

[Kumar0307]

@drobble, Welcome to the HP Support Community!

I understand you are not able to scan.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

If the issue persists, proceed to the next step.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reinstall the HP Smart app from the Microsoft Store and check if that helps.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[drobble]

I will give below and rundown of the steps I performed.

1. run scan doc v 5.0.8 - it says printer is offline even though I could print a page at the same time

2. downloaded driver kit v. 151189.

3. uninstalled current driver as requested by the driver software

4. installed M1536 as new printer

5. run HP scan & capture : scanning worked fine

6. run HP smart (v 127.x) : it says alternating a) "no printer found" and b) "printer in use" even though on the homepage it said M1536 is "ready"

7. now HP scan & capture does not scans anymore (printer in use)

8. rebooted computer and

9 run HP scan & capture : scanning successful

10. see step 6 - same results as before.

So it was a partial success. Does it mean HP Smart is not compatible (anymore) with my printer/drivers?

Anyway, thanks for your help.

FP

[Kumar0307]

@drobble

According to this document, this model printer is not compatible with the HP Smart app on a Win 10 computer. The HP Smart app can be used only on mobile devices. 

Kindly use the full feature printer driver to scan. Click here to download the same if not already installed. 

Click on the printer icon on the desktop screen to open the HP printer assistant window and try scanning.

Let me know how it goes.

[drobble]

Hello Kumar

As mentioned in my previous posting (#2 - #4) I downloaded and installed the driver kit.

However I'm not sure what you mean with "Click .... printer icon on desktop screen to open..." ?

Do you mean the windows desktop?

I have a HP Support assistant installed. Is that what you mean to use?

Please kindly clarify.

Thanks

PS. If HP smart is not working with M1536, that's fine with me. However I have to note that HP Smart was working until a few weeks ago when I start using the same printer/scanner under Linux hplip. Coincidence?

[Kumar0307]

@drobble

Yes, I mean the HP Printer Assistant. This is the full-feature printer driver. 

If this does not help, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

• If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!