• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-18-2019 08:17 AM

HP Recommended
Product: MFC-L2700DW
Operating System: Microsoft Windows 10 (64-bit)

I could not scan with the printer.  I was using wireless.  The CC4 said the printer was not connected.  Tried many times but no luck.  Then I unloaded Kaspersky and everything works. Apparently Kaspersky blocks the firewall.  I now use Norton without a problem

1 REPLY 1

‎08-18-2019 03:16 PM

HP Recommended

Hi,

If Kaspersky blocks the application program, you would need to configure your security program to allow the exception.

 

You may follow the below steps to allow the scanning software if you would like to reinstall and use Kaspersky

https://support.kaspersky.com/11444

 

You may also need to create a rule for the Firewall not to block any network connection with your scanner:

https://support.kaspersky.com/13630#block3

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.