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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-04-2023 03:39 PM

HP Recommended

Copied from user5555

Issue:  When I first open HP Printer Assistant and scan, HP Scan opens.  HP scans (for a PDF), and the first scan appears in the left hand panel.  If I try to add a page, the scanner physically scans the page.  No page appears in the left hand panel.  I can save the one page that scanned and exit and try to scan again.  The second scan does not appear even though the "Scanning" popup progress bar appears and the scanner physically scans the flat bed.  A blank scan doesn't even appear, nothing comes up in the left hand panel of HP Scans.  No error message, no message at all.  Just no scan. 

 

I have gone to the next step of backing up the hard drive, formatting the hard drive and reinstalling Windows 10.,  I still have the same issue.

My printer started to malfunction after the last firmware update for the printer and the last MS Win10 update.

Can I obtain the previous FW version for the printer?

 

Current status

richr_FTC_0-1701729521563.png

 

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