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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎01-31-2025 07:33 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I bought a 3301 LaserJet and found that it wouldn’t copy or scan a document to the full extent of the page - it chops off about 3-5mm in the margins on any side. I called support, ran through the troubleshooting steps with the advisor. Eventually they determined that they would send me a new printer. I exchanged printers and found the replacement exhibited the exact same issues.  After two replacements HP sent me a 4301 series, saying there were issues with the 3301 series. Receiving the 4301, I tried to copy — same problem. 

i find it hard to believe a production printer has this glaring of an issue. Before I reengage HP on the matter, has anyone had this issue and found a resolution?

 

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