• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-09-2024 02:22 AM

HP Recommended
Product: HP Color Laserjet Pro MFP 43e01dw
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Color Laserjet Pro MFP 43e01dw purchased for a customer and trying to install it on their computer running Windows 10 Pro. It installs and detects the printer part of the installation fine but when it comes to installing the scanner, even though it knows the printer, it cannot communicate with the scanner part of it. I have tried installing using USB and Wired Network and neither sees the scanner. I have completely removed all installed instances and driver files and tried again with the same issue. On one attempt it was able to see the scanner but when testing the scanner, the output was a slanted garbled attempt as if the output is not synchronized with the scan head. On another occasion it installed the scanner as a MP481 and was able to scan properly using the flatbed but not the document feeder. I suspect this was due to an automatic Windows Update of the scanner drivers. All of my attempts to install the MFP using the proper install process has resulted in not being able to operate the scanner but the printer works perfectly.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.