MFP M148fdw document feeder mispicks

[Printeral]

My HP MFP M148fdw is about 2 years old with about 10,500 impressions. I scanned about 100 pages through the document feeder in May but I now always get a mis-pick error when scanning from the document feeder. I have cleaned the doc feeder rollers and the sheet separator with water and a soft cloth as instructed. I have reset the printer. I have deleted and reloaded the software from scratch. Can you help me further diagnose this issue?

[Nal_NR]

Hi @Printeral,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document and see if that helps. If not this may need one on one interaction with HP internal support. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Printeral]

Thank you but I hjad already reset the machine which did not help.

[Nal_NR]

Hi @Printeral,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!