MFP M177fw Color Scan Problem

[Silahtaraga]

Hi,

I use a HP LaserJet Pro MFP M177fw in my office for a while. I have no problem with printing and faxing. But I cannot make color scans although I can make gray scale scans at 200 DPI. I receive following error when I try to make a color scan;

I use Windows 10.

Any suggestions?

Best regards,

YK

[HevnLgh]

Hello @Silahtaraga,

Thanks for stopping by the HP Support Forums! 🙂 I see you are unable to make color scans with your HP Color LaserJet Pro MFP M177fw. When you attempt to make a color scan you get a communication error. To better help you please leave me with the following information:

1. How is the printer connected, USB or Wireless?

2. Did you recently upgrade to Windows 10? 

3. Are the software and drivers updated for the LaserJet and Windows 10?

I would like you to run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem-solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

What does the PSDR find?

I will watch for your reply.

You can say thanks easily by clicking the "Thumbs Up" below! 

[Silahtaraga]

Hi,

My printer is connected thorugh a wireless connection. I have upgraded Windows 10 from Windows 8.1 a couplue of months ago. I have upgraded to Window 10 prior to install my HP printer. I have the latest driver and software for my printer.

I have installed PSDR. It run some diagnostic suff but it could not solve the problem although I have reset the printer and re-started my PC as instructed by PSDR and contacting HP Customer Support is advised by PSDR.

Best regards,

YK

[HevnLgh · Accepted solution]

@Silahtaraga,

Thank you for the requested information. I would like you to go ahead and follow the steps listed below:

Try Disabling your firewall and running the installation to see if that allows you to install, if that does not work try a clean boot and run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, Windows 8.1 & 10 users download and install the latest and most appropriate HP software solution for their HP Printer.

Also, make sure the Firmware is up to date, see here: Getting Printer Updates

If you are still running into installation errors, continue here: After Windows 10 Upgrade, Printer Problems Occur

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, click the "Thumbs up" below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. 

[Silahtaraga]

I have tried Windows Fax and Scan application comes with Windows 10 installation and I could scan in color if I select HP Color LaserJet Pro MFP M177fw as scanner;

[HevnLgh]

@Silahtaraga,

Thanks for getting back to me and your persistence. Please consider marking Message 4 as an Accepted Solution so others can find what worked for you.

If you require more assistance, I would be more than happy to help. 🙂