MFP M283 will not scan using touchscreen

[pcl71]

When I use the touch screen to scan I receive the following error message: "Username or password is incorrect. Ensure both user account and password are valid." How do you fix?

[Raj_05]

Hi @pcl71,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Color LaserJet Pro MFP M283fdw is prompting for a username and password when you try to scan from the touchscreen. This is likely due to the scan-to-email or scan-to-network folder settings on the printer. Here's how you can address this.

Update Scan-to-Email Settings

Access the EWS (Embedded Web Server):

• Open a web browser on a computer connected to the same network as the printer.
• Enter the printer's IP address in the address bar. You can find the IP address on the printer's control panel by navigating to Network Settings > Wireless > Wi-Fi Direct or similar.

Log in:

• If prompted for a username and password, the default credentials are usually:
  • Username: admin
  • Password: admin

Navigate to Scan to Email settings:

• In the EWS, look for "Scan" or "Scan to Email" settings.
• Check if there's an email account configured. If not, add your email address and make sure the settings are correct.

Update or Verify Credentials:

• Ensure the email username and password are correct.
• If you've changed your email password, update it here.

Save Changes:

• After updating the settings, save changes and try scanning again from the printer's touchscreen.

Check Scan to Network Folder Settings

If you are scanning to a network folder, follow these steps:

Access EWS:

• Follow steps 1 and 2 from Method 1 to access the EWS.

Navigate to Scan to Network Folder:

• Look for "Scan to Network Folder" settings.
• Check if the network folder path is correct and the credentials are up-to-date.

Update Credentials:

• Ensure the username and password for the network folder are correct.
• If the network folder path or credentials have changed, update them.

Save Changes:

• Save the updated settings and try scanning again from the printer's touchscreen.

Additional Tips:

• Reboot Printer: Sometimes, simply rebooting the printer can resolve temporary issues.
• Reset Printer: As a last resort, you can perform a factory reset on the printer. This will erase all settings, so make sure to note down any important configurations before proceeding.

Factory Reset:

• From the printer's control panel, navigate to Setup > Service > Restore Defaults.
• Confirm the reset.

After trying these steps, the error should hopefully be resolved, and you should be able to scan without being prompted for incorrect username/password.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support