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‎03-25-2024 08:02 PM - edited ‎03-25-2024 08:03 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

I have this printer connected to our network. We use the Universal Print Driver as there doesn't appear to be a model-specific driver.

 

This driver is causing some weird issues:

  • When printing, some excel documents will print but others won't
  •  Not able to print multiple copies of the same document - it will only print one at a time

The reason I believe it is a driver issue is that we had the same problem on a HP MFP 4101fdn using the Universal Print Driver. When I changed the driver to the model-specific driver, the problems went away. There appears to me no model-specific driver in the downloads section for this printer, only the Universal Print Driver v7.1.0.25570.

 

Can anybody shed light on this or is there a model-specific driver that I can use? Or has anybody got a fix for these weird issues.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2024 02:08 PM

HP Recommended

All drivers for w11 are available here: https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

Try this driver here https://support.hp.com/us-en/drivers/swdetails/hp-color-laserjet-pro-m282-m285-multifunction-printer... first.

 

But first clean the system from old drivers and software.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎03-25-2024 11:47 PM

HP Recommended

I suggest you try the Smart Universal Printer Driver which is better suited to Windows 11 applications.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-26-2024 02:08 PM

HP Recommended

All drivers for w11 are available here: https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

 

Try this driver here https://support.hp.com/us-en/drivers/swdetails/hp-color-laserjet-pro-m282-m285-multifunction-printer... first.

 

But first clean the system from old drivers and software.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No
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