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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-21-2020 02:18 AM

HP Recommended
Product: HP LaserJet Pro MFP M428dw
Operating System: Microsoft Windows 10 (64-bit)

На Windows 10 (64bit) установлен Full Software Solution (48.4.4588), сам МФУ прошит последней версией прошивки (002_2014A). При попытке сканирования через утилиту HP Scan, выдаётся ошибка:

"Сканеру не удалось завершить сканирование. Убедитесь, что в устройстве включена функция сканирования. Для получения дополнительной информации свяжитесь с администратором или с тем, кто настраивал устройство. Если сканирование включено, проблема могла возникнуть при применении параметров сканирования. Проверьте параметры и повторите попытку. Если проблема повториться, обратитесь в службу поддержки"

Перезагрузка, переустановка МФУ или компьютера эффекта никакого не даёт. Печать работает нормально.

Также пробовал (без результата) выполнять шаги из этого поста:
https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/%D0%9C%D0%A4%D0%A3-HP-LaserJet-Pro-MFP-M42...

1 person had the same question
2 REPLIES 2

‎05-24-2020 12:34 PM

HP Recommended

@lumenvindex

 

Thank you for visiting our English HP Support Community.



We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit HP Languages to find the support channel for your region.



Thank you for your understanding.

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‎05-24-2020 11:31 PM

HP Recommended

Ok, here it is in English.

My HP M428dw won't scan (connected via USB).

 

I have Windows 10 (64bit) with Full Software Solution (48.4.4588) installed on it. MFP has the latest firmware available (002_2014A). When I try to scan with HP Scan program, an error dialog box pops up saying: "The scanner failed to complete the scan. Verify that the scan feature is enabled on the device. For more information ..."

 

I tried rebooting computer and MFP, I tried to completely reinstall Full Software Solution. Checked Windows Image Acquisition (WIA) service. Nothing fixes the problem. But I don't have any problems with printing.

 

P.S. When I run the HP Print and Scan Doctor, it doesn't see the problem.

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