MFP M479fdn scanning issue

[JT175]

When I hit scan to computer with a document directly on the glass, it works fine and the item shows up in my documents on my PC. When I try to Scan to Computer using the ADF, I get a message on the screen saying it was sent but nothing shows up in my documents. It was working 2 days ago and no settings have been changed. 

[Andr-1611]

Hi,

1. Switch source to ADF
2. Place A4 in the ADF as far as it will go
3. Press the Scan button

Hope this helps! Keep me posted.
Andr-1611

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[JT175]

Hi,

  Where do I need to go to switch the source?  I'm using the small screen on the printer and selecting Scan / Scan to Computer. It shows Document Loaded. 

[Andr-1611]

Hi,

and the document is also fed and the scanner lamp turns on (there is a small gap between the scanner and the scanner lid)?

How did it work with the ADF before?

What scanner software is used on the computer?

[JT175]

Hi, I just put the paper in the ADF, I would get a notification that a document was loaded, I would hit Scan and then Scan to Computer then select my computer(this is done on the small touch screen on the printer itself). It would run through, and then I would get a notification that the document was sent to my computer. I would go to my computer and the file icon on the task bar would blink and the document would be in My Documents. Now when I do it, everything else is the same but the document doesn't show up. However, if I scan it directly on the glass, it works fine. It's just weird. I just set it up with the HP software I downloaded. 

[Andr-1611]

Nice

Open the HP Scan software and change the origin here to ADF

Then save ...

Test it again now.

[JT175]

See the above picture. It looks as it shows it already. Am i missing something?

[Andr-1611]

Make the following changes once:

Page Sides = 1 - sided

Input Page Size = A4 or Letter

save and test

[JT175]

It works if I scan it through the software but if I try scanning using the small screen on the printer, the document doesn't show up. Any thoughts?

[Andr-1611]

Save the new setting.

Then restart the computer and printer:

1. shut down printer via on/off switch
2. shut down the computer
3. wait about 60 sec.
4. Switch on the printer, wait until the printer has finished its initialization
5. switch on computer, log in (with admin rights) and wait about 10 sec.

Test scan ... and now everything's working again?