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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-31-2018 10:43 PM

HP Recommended

Hi Marco,

I've just downloaded and installed the following:

 

HP Easy Start 9.1 MB

HP_Easy_Start.app.zip

 

This was dated in September as well and "seems" to have solved the problem. I can now scan to my network drive at 150dpi.

 

I trust that this will be a final resolution to this problem.

 

Cheers,

 

Chris

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‎11-01-2018 12:05 AM

HP Recommended

Hi Chris,

 

thanks for info.  You mean you can solve the problem by using the latest Easy Start driver without need to upgrade the firmware at 10.13 High Sierra environment?

 

Rgds

 

marco

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‎11-01-2018 12:25 AM

HP Recommended

Yes - that's all I did.

I'm now looking at upgrading to Mojave 10.14 and see what that does......

 

Cheers,

 

Chris

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‎03-20-2019 06:13 PM

HP Recommended

I had the same problem with my new MFP M477fdw, and it was resolved by downloading and installing the January 2019 firmware update from the HP website.

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‎03-20-2019 06:13 PM

HP Recommended

I had the same problem with my new MFP M477fdw, and it was resolved by downloading and installing the January 2019 firmware update from the HP website.

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‎10-31-2019 03:49 PM

HP Recommended

M477fdw with firmware Aug 2, 2019
can't Save a Scanned Document to a Network Folder.
(usb flash drive in mikrotik device)

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