MFPM277 Remote Server Connection Issue with Scanning

[Megs35]

Hi there

My scanner was set up to scan to network folder and was working fine on my Windows Operating system.  We upgrared to fibre (not sure if this makes a difference) and now I am getting a message say "Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on".  The wifi connection is good and printing via wifi is working fine.

I then brought a new Apple computer and have set the wifi connection up and it is printing fine via wifi.  However, I am still getting the same error message for the scan to a network folder set up.

I am not sure how to fix?

[Raj1788]

Hi @Megs35,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that you can print but scanning is an issue.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you updated your computer or the printer?

How long are you facing this issue?

Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on the computer, then restart the computer.

4. Turn on the printer.

5. On the desktop, double-click Macintosh HD, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility.

6. Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

7. Try to scan.

Is the issue persists, click here for further assistance.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.