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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-08-2020 02:37 PM

HP Recommended
Product: office Jet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I just got a new HP computer and have set up the printer/scanner - all is working fine - but I am used to having a scanner icon on my desktop so I can go right to scanning when needed.  This icon looked like a flatbed scanner with the lid up.  I can't find a way to get that icon back.  Any ideas?  

1 REPLY 1

‎05-14-2020 11:30 AM

HP Recommended

Hi @crazylady5573

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try the steps below -

  1. Click the Search icon on your operating system, type Scan into the search bar,
  2. from the shown results right click on Scan To and select Open File Location.
  3. Right click on Scanto.exe and select Send to > Desktop,
  4. it will create a shortcut for the scanning software on your desktop.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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