MPF M283fdw - copy color is extremely light

[ReneW533]

HP Color Laser Jet Pro MPF M283fdw, purchased just over a year ago (2/23) - the color produced on a copy is extremely light / faded.  The color produced when that same image is sent to the printer is okay.  The Print and Scan Doctor Tool can't connect to the scanner.  I can't find anything else online to help.  Hoping someone here can point me in the right direction??

[Irwin6]

Hi @ReneW533,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with color copy quality on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ReneW533]

@Irwin6,  Thank you for your reply, however, I'm sorry to report, the steps you suggested did not resolve the problem.  Unplug / remove cartridges / reset / restart, and I applied the firmware update.  I did not go thru the steps to replace the toner cartridges, because the print color is fine, it is only the copy color that is unacceptable.  (The current toner cartridges are at about 60% full.)

Any other suggestions?

[ReneW533]

Here is an example.  The image on the top was printed to this printer, then I put it onto the copy glass and made a color copy... the copy print is on the bottom.

[Irwin6]

Hi @ReneW533,

Do you have the same issue while making a copy from both scanner glass and automatic document feeder?

When was the last time you were able to make copies without any issues?

Take care and have a great day ahead!

Irwin6

HP Support

[ReneW533]

Hi @Irwin6.  Yes, the output from a copy is too light through either feeding source (feeder or flat glass).  I don't use the copy function very often... probably 2 months ago since I last made a copy (and it was good at that time).

Thanks so much for your continued help... 🙂

[ReneW533]

Also, I tried the scan feature… scanned the full-color image to my computer, then printed the scanned image.  It was also too light.  Not quite as light as the “copied” image, but way lighter than the original print.

[Irwin6]

Hi @ReneW533,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support