MY PRINTER IS MAKING A HIGH PITCH NOISE WHEN IT PRINTS

[Magnum8910]

I purchased my Printer from office depot on on 11/27/24.  It is making a high pitch noise when I use it.  This printer is not that old to have this issue.  Is there some way I can get help with this matter please.  Also when I type in the warranty information It stated this printer was bought in July 2024 which is incorrect.

[zoey7886]

@Magnum8910, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer making a high pitch noise!  
We're thrilled to have the opportunity to assist you and provide a solution. 

Here are some troubleshooting steps to help resolve the high-pitched noise issue with your HP OfficeJet Pro 9019/Premier All-in-One Printer:

Restart the Printer

1. Turn off the printer using the Power button.
2. Unplug the printer from the power source and wait 60 seconds.
3. Plug it back in and turn it on.
4. Check if the noise persists.

Check for Paper Jams

1. Open the printer cover and remove any stuck paper or debris.
2. Ensure no small pieces are blocking the rollers.
3. Close the cover and restart the printer.

Check the Ink Cartridges

1. Open the ink cartridge access door.
2. Remove and reinsert the cartridges securely.
3. Make sure they are HP genuine cartridges.
4. Close the access door and check if the noise persists.

Clean the Rollers

1. Turn off the printer and unplug it.
2. Open the input tray and look for paper dust or dirt on the rollers.
3. Use a lint-free cloth lightly dampened with water to clean the rollers.
4. Let them dry, then restart the printer.

 

[zoey7886]

Update Firmware & Drivers

1. Go to HP Support Website.
2. Enter your printer model and download the latest firmware and drivers.
3. Install updates and restart the printer.

Reset the Printer

1. Press and hold the Power button for 30 seconds to reset the printer.
2. Once restarted, check if the noise persists.

Let me know if it helps!

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[zoey7886]

@Magnum8910, We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  

It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards,